Privacy Policy and Cookie Policy

Last updated: 04/06/2026

This Privacy Policy explains how [Company Name] collects, uses, stores and protects your personal information when you visit our website, contact us, use our services, submit an enquiry, sign up to receive communications, or interact with us online.

This policy also explains how we use cookies and similar technologies on our website.

1. Who we are

[Company Name] is the data controller responsible for your personal information.

Company name: [Insert Company Name]
Registered address: [Insert Address]
Company number: [Insert Company Number, if applicable]
Email: [Insert Contact Email]
Telephone: [Insert Phone Number, if applicable]

For any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

2. The personal information we collect

We may collect and process the following types of personal information:

• Your name
• Email address
• Phone number
• Company name
• Job title
• Postal or billing address
• Information you submit through contact forms
• Details of enquiries, bookings, purchases or services requested
• Marketing preferences
• Website usage data, including IP address, browser type, device information, pages visited and referral source
• Any other information you choose to provide to us

We only collect personal information where it is necessary for a clear business or service-related purpose.

3. How we collect your information

We may collect personal information when you:

• Visit our website
• Complete a contact form
• Make an enquiry
• Request a quote
• Place an order or book a service
• Subscribe to our newsletter or marketing communications
• Contact us by email, phone, social media or other channels
• Interact with our advertising or website content

We may also collect technical information automatically through cookies, analytics tools and similar technologies.

4. How we use your personal information

We may use your personal information to:

• Respond to your enquiries
• Provide our products or services
• Process orders, bookings, payments or requests
• Manage our relationship with you
• Send service-related communications
• Send marketing communications where permitted
• Improve our website, services and customer experience
• Analyse website usage and performance
• Maintain website security
• Meet our legal, regulatory and accounting obligations
• Protect our business, users and website from misuse or fraud

5. Our lawful basis for using your data

We will only use your personal information where we have a lawful basis to do so. This may include:

Contract: where we need to process your information to provide a product, service, quote or booking.

Consent: where you have given us permission, such as when you opt in to receive marketing emails or accept non-essential cookies.

Legitimate interests: where we use your information to operate and improve our business, respond to enquiries, manage customer relationships, monitor website performance or protect our website.

Legal obligation: where we need to process your information to comply with the law, such as tax, accounting or regulatory requirements.

Where we rely on consent, you can withdraw your consent at any time.

6. Marketing communications

We may send you marketing communications if you have opted in to receive them or where we are otherwise permitted to do so by law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

We will not sell your personal information to third parties for marketing purposes.

7. Who we share your information with

We may share your personal information with trusted third parties where necessary, including:

• Website hosting providers
• Email and marketing platforms
• Payment processors
• Analytics providers
• IT and security providers
• Professional advisers, such as accountants, lawyers or insurers
• Delivery or fulfilment partners, where relevant
• Regulatory authorities, where required by law

We only share personal information where necessary and we expect third parties to handle your data securely and lawfully.

8. International transfers

Some of our service providers may process personal information outside the UK. Where this happens, we will take appropriate steps to ensure your personal information is protected in line with applicable data protection laws.

9. How long we keep your information

We will only keep your personal information for as long as necessary for the purposes it was collected.

This may include keeping information to:

• Respond to enquiries
• Provide services
• Maintain business records
• Comply with legal, tax or accounting requirements
• Resolve disputes
• Enforce agreements

When personal information is no longer required, we will securely delete, anonymise or archive it.

10. How we protect your information

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no website or online service can be completely secure, so we cannot guarantee absolute security.

11. Your data protection rights

Under data protection law, you may have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how we use your information
• Object to certain types of processing
• Request a copy of your personal information in a portable format
• Withdraw consent where we rely on consent
• Complain to a data protection authority

To exercise your rights, please contact us at [Insert Email Address].

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator, if you are unhappy with how we handle your personal information.

12. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. We recommend reading the privacy policies of any third-party sites you visit.

Cookie Policy

13. What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember preferences, improve performance and, in some cases, support analytics or advertising.

Similar technologies may include pixels, tags, scripts, local storage and tracking technologies.

14. How we use cookies

We may use cookies and similar technologies to:

• Make our website work properly
• Remember your preferences
• Improve website performance
• Understand how visitors use our website
• Measure marketing and advertising performance
• Provide relevant content or advertising, where applicable

15. Types of cookies we use

Strictly necessary cookies

These cookies are required for the website to function. They may support security, page navigation, forms, shopping baskets, account login or cookie preference settings.

These cookies do not usually require consent.

Performance and analytics cookies

These cookies help us understand how visitors use our website, such as which pages are visited most often and whether users experience errors. This helps us improve the website.

These cookies are only used where you have given consent, unless an exemption applies.

Functional cookies

These cookies allow the website to remember choices you make, such as preferences, region or display settings.

Marketing and advertising cookies

These cookies may be used to deliver relevant advertising, measure campaign performance, limit how often you see an advert, or build a profile of your interests.

These cookies are only used where you have given consent.

16. Managing cookie preferences

When you first visit our website, you may see a cookie banner or preference tool allowing you to accept, reject or manage non-essential cookies.

You can change your cookie preferences at any time by clicking [Insert Cookie Settings Link].

You can also control cookies through your browser settings. Please note that blocking some cookies may affect how the website works.

17. Cookies we may use

The specific cookies used on our website may vary depending on the tools, plugins and services we use. Common examples may include:

You should complete a cookie audit and list the exact cookies used on your website, including their names, providers, purposes and duration.

18. Changes to this policy

We may update this Privacy Policy and Cookie Policy from time to time. Any changes will be posted on this page with an updated date.

19. Contact us

If you have any questions about this Privacy Policy, Cookie Policy or how we use your personal information, please contact us:

[Company Name]
Email: [Insert Email Address]
Address: [Insert Address]
Phone: [Insert Phone Number]